Privacy Policy

Introduction

Med2go ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our mobile applications and games available on the Google Play Store and Apple App Store.

HIPAA Compliance

As a provider of healthcare technology solutions, we understand the critical importance of protecting Protected Health Information (PHI). Med2go is committed to HIPAA compliance in all our development services and applications.

• We implement appropriate administrative, physical, and technical safeguards
• All PHI is encrypted both in transit and at rest
• We execute Business Associate Agreements (BAAs) with covered entities
• Regular security audits and risk assessments are conducted

Mobile Applications and Games

Our mobile applications and games available on Google Play Store and Apple App Store may collect and use information in accordance with this Privacy Policy. When you download, install, or use our mobile apps or games, we may collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (game progress, achievements, in-app purchases, feature usage)
• Location data (if you grant permission and the app requires it)
• Push notification tokens (to deliver notifications you opt into)
• App store account information (for authentication and purchase verification)
• In-app analytics and crash reports

Our apps comply with Google Play Store and Apple App Store privacy requirements, including their respective data safety and privacy nutrition label requirements. We only request permissions necessary for app functionality, and you can revoke these permissions through your device settings at any time.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Fill out contact forms or request consultations
• Subscribe to our newsletter or communications
• Use our applications or services

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

When you use our mobile applications or games, we may automatically collect information such as device identifiers (IDFA on iOS, Android Advertising ID on Android), device model, operating system version, app version, crash logs, performance data, and usage analytics. This information helps us improve app performance, fix bugs, and enhance user experience.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services and mobile applications
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you for customer service, updates, and marketing purposes
• Process your transactions and manage your orders, including in-app purchases
• Deliver push notifications and in-app messaging (when you opt-in)
• Save your game progress, achievements, and preferences across devices
• Provide customer support for mobile applications
• Comply with legal obligations and protect against legal liability
• Comply with app store requirements and policies (Google Play Store, Apple App Store)

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

Third-Party Services

We may use third-party service providers to help us operate our business and deliver services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We carefully vet all third-party providers for HIPAA compliance when applicable.

Our mobile applications and games are distributed through Google Play Store and Apple App Store. When you download our apps through these platforms, your interactions with the app stores (including purchase transactions) are subject to Google Play Store's and Apple App Store's respective privacy policies and terms of service.

We may also integrate third-party services in our mobile apps for analytics, crash reporting, advertising, in-app purchases, push notifications, and other features. These services may collect information in accordance with their own privacy policies. We recommend reviewing these providers' privacy policies to understand their data practices.

Children's Privacy

Our services and mobile applications are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Our mobile games and applications on Google Play Store and Apple App Store comply with applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA). Our apps maintain appropriate age ratings and privacy practices as required by Google Play Store and Apple App Store policies.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, or if you would like to review, delete, or request that we stop collecting information from your child, please contact us at the information provided in the Contact Us section below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For mobile applications, we may also notify you of significant changes through in-app notifications or app store update descriptions. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: